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    Mar. 13, 2010    
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MEMBERS AREA [–]
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FREQUENTLY ASKED QUESTIONS

Registering
(Q) How do I register?
(A) To register click on the "register" link found on both the header and footer navigation sections
(Q) I'm under 16 and can't signup?
(A) In accordance with standard law and our site policy under 18's cannot participate in auctions as they legal binding contracts
Selling
(Q) How can I list an item?
(A) You must first be a registered member.  Once you have registered simply login to your account and click on the "Sell" link.  The first thing to do is select a general category for your item, note that you can choose a more specific category further into the listing process.  You can then enter in your chosen settings and item description
(Q) How can I keep track of items I'm selling?
(A) You can keep an eye on everything you are selling by visiting your members area and selecting
the "selling" page.
(Q) Can I use HTML when listing an item?
(A) Yes you can, however we recomend you use basic tags as complex HTML descriptions may not display correctly.
How to Bid
(Q) How can I place a bid?
(A) To place a bid on an item you must first login to your account.  Once logged in a bidding box will be displayed at bottom of all auction pages.  You can use this box to place you chosen bid
(Q) How can I keep track of items I'm bidding on?
(A) You can keep an eye on everything you are bidding on by visiting your members area and selecting the "bidding" page.
(Q) How do I know if I am outbid on an item?
(A) Our auction system will automatically notify you via email if you are outbid.
Fees
(Q) How are fees billed?
(A) Fees are automatically invoiced monthly.
(Q) Can I pay by check or money order?
(A) We currently do not accept personal checks. But you can pay by money order.
(Q) Where do I mail my payments.

(A) Payments should be mailed payable to:


Sandra Nelson


776 E Carney Rd.


Wasilla, Alaska 99654


Please include your member name so that your account is properly credited.
(Q) Is there a late fee?
(A) Yes. Accounts will be accessed a $10.00 late fee for every 30 days the account remains unpaid. After 60 days your account will be suspended. After 90 days it will be sent to collections.
(Q) What do I do if I feel my bill is wrong?
(A) Contact us immediately at sandi@sissystreasuresandgifts.com so that we can look into the matter and make adjustments if necessary.
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